Returns and exchanges

TO MAKE A RETURN OR AN EXCHANGE:

Please sent us an e-mail at info@luxelanedxb.com to request a return/exchange.

Card Payments:

For Online Card Payments, we offer Refunds or Store Credit if requested. Returns for items bought at full price are accepted within 7 days from the date of delivery. Refunds will be issued in the original form of payment (Online Card Payment only) and must be accompanied by a receipt with the merchandise in its original condition.

Cash On Delivery (COD):

We do not offer refunds for Cash On Delivery Payments (COD). You will receive either Store Credit or Exchanges for cash on delivery orders.
NOTE: Store Credit is valid for 6 months from the issue date.

 

OUR RETURN POLICY:

Please note that shipping Fees will not be refunded.

Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, and foreign odours including smoke, free of makeup stains, with all tags & original packaging.

Any hygiene stickers on the garments must not be removed.

*Returns that do not meet our requirements may not be accepted.

Return shipping within the UAE will be covered by us (1st Return).

If you have received an item which you think may be faulty or damaged, please notify our customer care team within 24 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.

For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products.

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or be exchanged with the same product of different sizes.

OUR EXCHANGE POLICY:

For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products.

Items must be unworn, and unwashed & with all tags & original packaging.

If you have received an item which you think may be faulty or damaged, please notify our customer care team within 24 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.

We provide free collection for the first return or exchange. From the second collection onwards, a fee of AED25 is applicable.

 

PROCESSING TIME:

We process all of our returns within 7 days of receiving the item(s).

You will receive an email approving your return/exchange within 48 hours from the time of your request.